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Conversations Create Clients: Turning Strangers into Friends & Friends into Customers
Sunday, Sept. 21, 2008: 3:00 PM - 4:00 PM, 228

Whether they are aware of it or not, consumers are part of a largely creative, wholly collaborative Web-based community. With the advent of the Web 2.0 anyone with a computer and Internet access has a voice - and millions are speaking up! What are they talking about? Everything imaginable, including conversations about our brands, products and services. Turning a deaf ear to what's being said could be a death knell to late or reluctant adopters.

Blogs, wikis, social networks and online communities all function as practical mediums for engaging consumers in conversations that lead to the building of positive, trusted relationships. And, hopefully, business transactions.

Participants will learn:

  • Why social media marketing is the wave of the future.
  • How to use social media to increase word-of-mouth and new client referrals.
  • How online conversations can lead to the building of long-term, trusted client relationships.
Participants
Paul Chaney Paul Chaney
Paul Chaney is president of the International Blogging and New Media Association (IBNMA). In his day job, he serves as marketing director for Web content management company, Bizzuka.com, where he is tasked with using the tools of new media for marketing and PR. Paul has been involved in online marketing for nearly a decade. As one of the first business blogging consultants he understands at a granular level how conversational media tools such as blogs can be used for marketing purposes and has worked with a number of clients assisting them in deploying such strategies. Paul was co-founder of Blogging Systems, a blog software company that significantly impacted the real estate industry in terms of encouraging Realtors to adopt blogging as a marketing strategy. Along with Blogging Systems CEO Richard Nacht, he co-authored Realty Blogging: Build your Brand and Outsmart Your Competition, which similarly impacted the industry and which was the first blogging book to target a specific industry vertical. He is a feature writer for Practical Ecommerce magazine on the use of blogs and social media for marketing purposes. He has led numerous workshops and seminars on the topic, including the first ever such seminar in Asia in 2005. He also blogged professionally with Weblogs, Inc and Allbusiness.com. Paul has served as Technical Editor on a number of the "For Dummies" series books related to blogs and Internet marketing, and was contributing writer on Buzz Marketing with Blogs For Dummies, published by Wiley.
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